At FSHN Counseling , we are deeply committed to protecting the privacy, dignity, and confidentiality of every individual we serve. We understand the sensitive nature of mental and healthcare information and treat all personal data with the highest level of care, discretion, and professionalism.

All patient information, including medical records, assessments, and treatment details, is kept strictly confidential. Access to this information is limited to authorized healthcare professionals directly involved in the patient’s care and is handled in accordance with applicable healthcare and data protection standards.

Personal information collected through our website, appointment requests, forms, or during clinical services is used solely for:

• Providing healthcare services

• Managing appointments and communication

• Improving service quality and patient experience

We do not share, sell, or disclose personal information to third parties without consent, except where required by law or for essential medical or administrative purposes.

When you contact us through our website, email, or messaging platforms (such as WhatsApp), we take reasonable measures to ensure your information is handled securely. However, we advise users to avoid sharing highly sensitive medical details through online communication channels unless advised by our team.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. Our systems are regularly monitored and updated to maintain data security and integrity.

Patients and visitors have the right to:

• Request access to their personal information

• Request corrections to inaccurate data

• Ask questions regarding how their information is handled

Our team is always available to address any concerns related to privacy or confidentiality.

This Privacy & Confidentiality policy may be updated periodically to reflect changes in regulations, technology, or our services. Any updates will be published on this page.

If you have any questions or concerns regarding privacy or confidentiality, please contact our team through the official communication channels listed on our website.